Andrew’s Dump

A new form of branding.

I have discovered/realised a whole new form of branding. Its been lurking around for some time, but while I sensed it, I wasnt able to actually identify what it is. But now I can, and for the first time in this global world of communications, a new form of branding is exposed, live on the Loaded Dump…it’s name …….TRAGEDY BRANDING.

Huh?

I heard this morning that another Tsunami had taken place off the Indonesian coast, and I wondered what happened to the term “Tidal Wave”. Significant sized waves that were, well let’s call them unsurfable :) used to be referred to as Tidal Waves. I don’t know when this changed. I know that scientists don’t particularly like the term Tidal Wave as Tides are driven by the moon, and so this is inaccurate. But frankly Tsunami is hardly a good replacement as it means harbour wave!

So I got to thinking why was Tidal Wave displaced as the term of choice…and then it occured to me.

The media! (another ! Bettina will appreciate that).

Seriously the media I believe are to blame. Why? Because a Tidal Wave sounds too simple. It’s not concerning or frightening because it sounds rather clear and understandable (albeit apparently incorrect). But Tsunami. My God! What on earth is that? How terrifying. It has that unknown factor. Hence Tragedy Branding.

I see it more and more in copy and in journalism. Take something which can be seen or explained quite simply and give it a tag or a new name, or pick the name that is foreign and rather concerning. I was going to call this sensationist branding, but that sounded too rational and comprehensible so I thought Tragedy Branding sounds more, well ….oh my God!

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Andrew’s Dump

Client/Agency Etiquette

OK, so it’s time that this discussion came onto the web.

I have been on the client side running companies, or advising them for over 25 years. I have been involved with the agency side for 7 now. So I feel I am in a reasonable position to dump on this topic. The topic …. quite simply why do marketing and communication professionals from the client side treat agencies so poorly? Not all of course, but many. It is an epidemic, and a recent conversation with a very highly placed ad man in Europe served to reinforce my concerns.

In simple terms clients know that the agency wants to work with them, and so they use their position of power, not to a commercial advantage so much as a personal one. The examples are numerous and listing cases here would probably not serve anyone’s interests. What clients need to remember is that power is something that comes and goes. I had a girl who had been with an fmcg applying for a position with our agency. She didn’t recognise me, but unfortunately for her I remembered a meeting where she (at the tender age of 23) treated our team with total contempt. Her email language during the project (which as a footnote was very successful) was extraordinary. Now that’s another topic for discussion later (email etiquette).

There are some simple rules in business I believe:

  1. listen
  2. show respect
  3. appreciate
  4. participate

The last probably seems somewhat odd, but if you have ever seen your team present their hearts out (up the night before developing visuals, PowerPoint’s etc.), only to have the clients stand up say thanks and walk out of the room, you would know what I mean.

It applies to both sides; those who provide services and products, and those who are purchasing them.

Cheers

Andrew

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Marko’s Dump

What is Content Marketing?

Content marketing is content created by people using highly accessible and scalable publishing technologies. At its most basic sense, content marketing is a shift in how people discover, read and share news, information and content. It’s a set of technologies, tools and platforms facilitating the search, the discovery, and participation and sharing of content.

Content marketing is transforming the role of marketing and media. Online communities, social networks and blogs have taken off and are engaging, influencing and connecting people around the world.

Online conversations and opinions have a tremendous bottom-up effect and are now influencing the mainstream media and in doing so have a huge impact on the business of almost any and every company. In many instances the new sources of information are considered to be far more valuable and reliable than any communication issued by a company or brand concerning their product or service, because it is directly from the consumer. Peer to peer marketing is the future and is growing in popularity.

The web is progressing from a pull model to a push model. What we see is that not only have social media or social profile sites surpassed emailing as the number one way of spending time online, they are here to stay and are redefining the way we develop new business, new products and how we perceive brands and their marketing. The power literally is to the consumer. The brand still leads, but in close dialogue with their audience.

Everybody and everything is a brand

Another maybe even more significant development in the ‘new’ communication era is that in fact everyone and everything has become a brand. We are visible, exposed, extremely connected and therefore vulnerable. As a personal brand we are gaining or losing in currency. The same goes for companies. Even the most remote enterprise will now be in the social arena whether they intended to or not. The question is what will you learn from this involvement, how much will you try to control this, or will you risk a ‘free market’ for your brand and company.

What does this mean, a ‘free social market’? A positive or indeed negative opinion about a product, service, brand or person is no longer under control. Through a range of social media forms, people are talking, for good and bad, and in real time. So…The challenge of today is to make sure that as many people possible ‘carry out’ and spread your (positive) message at as many places possible, and you as a brand or product owner engage in order to affect a positive outcome.

Loaded and Content

How do we perceive Content Marketing? Well we are entering a new era and a whole new ballgame. Only in the last year or so are we starting to see the true possibilities, but according to some of the big guns in social media land, like wonder Silicon Valley investor Ron Conway, we are only at the very beginning of the content marketing, search and real time web age.  We have been on the online case since the late nineties, first building simple websites, later working on interactive platforms for big Dutch brands such as ABN AMRO, Rabobank, Achmea, Vodafone, etc. All combined with ‘traditional’ advertising. Over the past three years we have changed our model; the starting point for any campaign or promotion, or almost any communication activity, is now an investigation online to determine the health and condition of your brand, product, service or company. How fit are you for the future?

Cheers

Marko (Im the one in the middle!)

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